1. General Provisions
1.1. These Terms (hereinafter referred to as the Terms) constitute an offer of [Dhow Jahazi Enterprises Limited] (hereinafter referred to as Fasta - Request rides) to an Internet user (hereinafter referred to as the User) to use Fasta - Request rides service (hereinafter referred to as the Service).
1.2. The use of the Service by the User is governed by:
- these Terms (https://goup.ai/fasta/user-agreement)
- License Agreement (https://goup.ai/fasta/licence-agreement)
1.3. By starting to use the Service / its certain functions, the User is deemed to have accepted these Terms and provisions of Regulatory Documents, in full, without any reservations and exceptions. If the User disagrees with any provisions of the Terms and/or Regulatory Documents, the User may not use the Service.
1.4. Fasta - Request rides may, at any time without notice to the User, amend provisions of these Terms. The current version hereof is available at: https://goup.ai/fasta/user-agreement. The User bears a risk of failure to review a new version of the Terms. Any continued use of the Service after the Terms have been changed will qualify as the acceptance of the new version.
1.5. The User shall stop using the Service, if he or she disagrees with any amendments to these Terms FASTA made as prescribed by cl. 1.4 hereof.
1.6. The Service enables the User to place information, free of charge, on the User’s potential demand for passenger and baggage transportation services or other services, look through offers of organizations providing services in the said fields, and search for such offers using parameters set by the User. All currently available functions of the Service along with any developments and/or newly added functions are subject to these Terms.
1.7. Depending on the User’s region, any or all functions of the Service can be inaccessible or limited. Functions are deemed to be inaccessible (limited) for the User from a certain region, if such User is unable to use them explicitly. It is prohibited to apply any technical and software-based methods to circumvent these limitations. Provisions hereof governing functions of the Service inaccessible (limited) for the User will apply until such functions become explicitly accessible for the User. Information on the accessibility of functions of the Service in a certain region shall be provided to the User upon his or her request sent to Fasta - Request rides.
1.8. For the avoidance of doubt, Fasta - Request rides may provide passenger and baggage transportation services to the Users on his own, or by means of the third parties – Service partners.
1.9. All conversations the User holds with the support team and drivers performed the rides to the Users by means of the Service can be recorded to control quality and improve services.
1.10. By using the Service, the User consents to receive promotional messages. The User may unsubscribe from promotional messages by using relevant functions of the Service or following instructions specified in a promotional message received.
2. Use of the Service. Certain Functions of the Service
2.1. The Service is provided to the User for personal non-commercial use.
2.2. Fasta - Request rides shall not be held liable for the content and/or relevance of information provided by the partners of the Service, including information on the cost and current availability of the partners’ benefits. The User shall independently (without the participation of Fasta - Request rides) discuss the acquisition of services with the partners in accordance with the partners’ rules on the provision of services. Fasta - Request rides shall not be held liable for financial and any other transactions effected by the User and the partners and for any consequences of the acquisition of the partners’ services by the User.
2.3. The User may access functions of rating the services of Fasta - Request rides and Service partners and commenting / leaving feedback on the Service and/or services of the Service partners. Users ratings and feedback are posted on the Service website and can be available on third-party websites. Fasta - Request rides reserves the right to refuse to post any ratings / feedback and delete / block, at any time, any rating / feedback the User posted, at own discretion and without giving any reason.
2.4. Fasta - Request rides reserves the right, at own discretion, to limit user access to the Service (or to certain functions of the Service, if technologically feasible) using the User's account or block the User’s entire account upon multiple violations hereof, or take any other measures against the User to respect legislative requirements or third-party rights and legitimate interests.
2.5. Passenger and baggage transportation services as per tariffs available in the Service are rendered by different types of vehicles. Vehicles are ranked automatically based on vehicle performance data provided by the partners of the Service.
2.6. If the Service supports ordering rides in advance (hereinafter, "pre-ordered rides") in certain Service tariffs, the order will be available for the Service partner to confirm near the time specified by the User in the order (no earlier than 30 minutes before the pre-ordered ride is scheduled to start). The cost of the pre-ordered ride will be calculated and indicated in the Service when the ride is ordered.
3. Details of FASTA
Company name: Dhow Jahazi Enterprises Limited
Registration number: 151829554
Address: Plot 140, Ada Estate, House No. 97, Kinondoni District, Dar es Salaam, Tanzania
Date of publication: 7.12.2022